By contracting Forever Florals LLC to produce your one of a kind hand-crafted product you acknowledge and understand we are working with an organic material and your finished product will look different than your original fresh bouquet. By moving forward you acknowledge and understand the following:

1.  It is important to understand what to expect with the preservation process- As flowers go through the drying process, moisture is removed and changes will occur. White flowers often change to a soft to dark ivory. Some pink flowers will dry darker and some turn a purple color. Yellow flowers can either dry darker or become muted in color. Blue and purple flowers dry darker. Red and some purple flowers can turn a dark burgundy or plum color. Tropical flowers also have color changes such as anthurium, orchids and monstera. Please be aware there may be some flowers that do will not make it through the drying process at all. During the preservation process other changes can occur such as translucent spots on flowers. The translucent spots can be caused by handling (bruises)of the petals. It does not show up until they are placed in resin. Epoxy resin a chemical process and often times will produce bubbles, although we do our best to avoid and remove them there is almost always a certain amount of micro bubbles in the piece. Flowers can shift/float when placed in the resin to some degree. We go through all steps necessary to prevent any dust, debris or loose silica gel finding its way into the resin but again this still may happen. We will do our best to avoid this from happening.

2.  If your flowers have been air dried, we are not responsible for mold or hairs that may be visible and/or emerge from the flowers during the preservation process.

3.  Pre-dried flowers that still contain moisture can not be successfully preserved. Any flowers placed in the freezer or refrigerator most often will have mold or rot and will not produce a good product.

4.  Any flowers that arrive in poor condition or damaged, Forever Florals reserve the right to refuse to preserve these flowers if it is determined they will not hold up under the preservation process. If this happens we are not responsible for returning damaged or wilted flowers. However, it is possible to work with a local florist to match and replace enough flowers to complete your order. This extra step and additional cost is the responsibility of the client.

5.  We are not responsible for lost or damaged products that occur during transit.

6. Please be aware resin can amber at any time. Epoxy resin is a chemical reaction and even in the best of conditions, this is a natural process for which Forever Florals assumes no liability. The ambering process is a natural process often caused by oxidation or exposure to light. It is important to NEVER place a resin piece in direct sunlight or near a heat source. Sunlight and heat can speed up the ambering process. Ambering often occurs evenly throughout the piece yet often times it can occur and be isolated to one layer within the project. This can happen if during the curing process the chemical reaction produces too much heat, this is beyond the responsibility of Forever Florals.

7. The preservation process is a time consuming and hands on process. Our turn around time is usually around 4 months but during the busy seasons it may run 6 months. We do our best to take the appropriate time for every piece and to not rush the process. Quality is most important to us.

8. Forever Florals reserves the right to photograph/video any and all products we make. We reserve the right to use these photographs/videos on our social platforms without any limitations from the client. Any pictures sent to us may be used on social media unless specified by client.

9.  Any claim you make for any type of damage under this contract shall be made in writing to Forever Florals within thirty (30) days of delivery of the product you have purchased. Any failure to make a timely written claim shall be deemed a waiver by you.

10. Forever Florals reserves the right to cancel any order at any time if it is determined the client business relationship will not be an adequate fit or we do not feel a satisfactory result will not be possible.

11. Please note that due to the personalized nature of our custom-made pieces, we do not offer refunds or returns on any completed products. Since each piece is uniquely created based on the flowers provided by the client, we are unable to accept returns or offer refunds once the preservation process has started. However, we assure you that our we will make every effort to ensure your satisfaction throughout the preservation process. 

12. Forever Florals is not responsible for damage or loss of flowers due to power failure, fire, flood, equipment failure or any other acts of nature beyond our control. However, Forever Florals will immediately notify client and may offer to refund clients payment or to replace the flowers, at our discretion.

13. All payments need to be paid in full prior to receiving your flowers. If we receive your flowers and there is still a balance we will not be able to start the drying process unless agreed upon by Forever Florals ahead of time.

14. If you are interested in drying only there is a $150. fee.

15. We understand that cancelling an order due to unforeseen circumstances may be necessary. However, please understand that we have already reserved the products and prepared to receive your flowers. For any cancellations made prior to receiving your flowers you will be granted a refund minus a retainer fee which will be 30% of your total order.

    Once Forever Florals receives your flowers, we are unable to offer a refund as our preservation process begins immediately. If your flowers arrive in poor condition, we will reach out to discuss the possibility of recreating your bouquet, although any additional costs will be the client's responsibility.​

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By using our Website, and moving forward with a purchase you acknowledge that you have read and understand the Terms of Service. We reserve the right to modify or update these Terms of Service at any time without prior notice, so please review them periodically for any changes.​

Thank you for choosing Forever Florals, we look forward to working with you.

If you have any questions or concerns regarding the Terms of Service, please contact us here.

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